Returns And Exchanges Policy

At Comfort Lady, we offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

⚠️ Items sent back without initiating a return request will not be accepted.

How to Initiate a Return

Customers can initiate a return through the customer portal at comfortlady.co.in.

Steps:

If your return request is approved, we will send you:

Contact for Return Assistance

For any return-related queries, you may contact us:

📧 Email: ecomsupport@comfortlady.co.in
📞 Phone: +91 98313 17976
📲 WhatsApp: +91 98313 17976 / +91 91471 84039

Damages & Incorrect Items

Please inspect your order immediately upon receipt.

If the item is:

Exceptions / Non-Returnable Items

Purchases made with gift cards are non-returnable.
Online purchases made at comfortlady.co.in cannot be returned at physical stores.

Exchanges

The fastest way to receive a different item is to:

Return the original product
Once the return is accepted, you may opt for a new product via our Customer Support Team

Refunds

Refunds/returns are approved only after inspection of the returned product.

For Prepaid Orders

Refunds will be processed to the original payment method
Refunds will be processed within 3–5 business days after successful delivery of the return to our warehouse and inspection approval
Banks or card issuers may take additional time to reflect the refund. Comfort Lady is not liable for such delays

For Cash on Delivery (COD) Orders

A refund coupon will be issued to your account and this one applicable in our website (comfortlady.co.in)
Once the return is received and verified
The coupon will be issued within 24–48 hours

Delayed Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us:

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