Comfort Lady Private Limited, is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Comfort Lady Private Limited, may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
By registering on the site or by buying Comfort Lady products and providing your contact details (telephone, email, mobile number, shipping address, credit/debit card details etc), you agree that this action constitutes a consent, for the purposes of the telemarketing laws, to receive information about products and services from Comfort Lady Private Limited.
You hereby consent to we contacting you pursuant to the business relationship established using the information you provide to us.
Your privacy is very important to us. We follow strict procedures to protect the security of the information / data stored on our website. The information that you have shared on our website is stored in secure server with encryption and can be accessed only for official purposes. The access to the server is restricted to a select few.
Any of our employee who violates our privacy and/or security policies related to customer's data is subject to disciplinary action.
On signing up on our website, you are required to provide us with certain basic mandatory information such as your e-mail id, name, gender and a password. Once the registration is completed, the said e-mail id and password can be used to access your account every time you visit our website.
Information we collect and that you provide:
We collect information that is either anonymous or personally identifiable. The anonymous information includes the pages you view on our site, the search terms you enter into our search utility, your IP address and the operating system, browser software and internet service provider you use, your referral website or source of origin and any other relevant information, in order to improve security, analyse trends and administer the site. Our analytic tools may also capture anonymous information such as your demographic and geographic information, with a view to assist us in improving customer experience.
The information we learn from customers helps us personalize and continually improve your shopping experience at our website. Following are the types of information we may gather:
Information You Give Us:
We receive and store any information you enter on our website or give us in any other way, including but not limited to name, gender, email id, telephone number, mobile number, billing and shipping addresses, physical characteristics etc. You can choose not to provide certain information, but in such event, you may not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you. Customer needs to fill all the mandatory information for placing an order with us.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses Comfortlady.in advertisements and other content served by or on behalf of the brand on our Social Media handles of otherwise while browsing other sites.
Upon placing any order on our website, we shall be entitled to use your registered mobile number on the website to send transaction related SMS to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS to your registered mobile number. Customer hereby authorises us to send transactional SMS to her registered number, even if the number is registered for DND "Do not Disturb" service.
Registration to our Services shall entitle us to send you promotional and transactional emails from us. Subscription to our new letters entitle us to send you periodic newsletters and promotional emails. If you do not want to receive e-mails or any other communication from us, you may unsubscribe by clicking on 'unsubscribe' at the footer of any email received from us. Alternately, you may also email us at firstname.lastname@example.org
We do not take Credit/Debit card or Net banking details on our website. On clicking the option Pay Now, you will be redirected to either Secure Payment Gateway or Bank's Net Banking website for completing the transaction. You will then be required to enter your relevant card details or net banking details on the page to complete the transaction. On successful completion of the transaction, you will be redirected to our website with your order details and order number being displayed.
It is to be noted that we will not be storing any Bank related information on our records and none of our staffs will hold or be exposed to this information.
In order to ensure easy and comfortable surfing on our website, each time you visit our website, the server collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page viewed and at no point they identify the personal details of the user. We may make use of this data to understand as to how our website is being used.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through our website, we collect your personal details on a secured server. The payment details are entered on the Payment Gateway's or Bank's page on a secured SSL. The data is transferred between Bank and gateways in an encrypted manner.
You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Except on the Payment Gateways page of your respective bank, you are requested not to submit or otherwise / send to the website/ e-mail ids provided therein or to any other ids, your debit or credit card or any other banking details.
As per our security procedures we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
Safety and Security Tips:
Protect your passwords.
• Keep your passwords private. Anybody who knows your password can access your account.
• When creating a valid password, use letters, numbers and symbols and it should be 6-15 characters long. Avoid using dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Frequent change of your password also ensures better protection to your account.
• Avoid using the same password for multiple online accounts.
• If you are logging in from a public computer or terminal, always log out when you complete an online session instead of closing the page.
Ensure your Personal Computer is protected:
• Fraudsters may send genuine-looking emails that contain viruses. These viruses, install a malicious code on your Computer without your knowledge and extract your confidential information that you use to access your online profile / account etc.
Tips to bear in mind:
• Keep your computer updated with latest anti-virus / anti-spyware software.
• Install a personal firewall on your computer to protect your account.
• Do not click on links or open attachments in unknown or unsolicited (spam) emails.
If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
comfortlady.co.in follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
comfortlady.co.in does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Comfort Lady Private Limited,
4th floor Room No 408
Shree Arcade 2 Jogendra Kaviraj Row
Kolkata - 700007
West Bengal, India.
(Monday to Friday- 10 AM to 6 PM IST)